Support

Last updated: October 1, 2026

For Paradigm support, account help, billing questions, product feedback, or privacy requests, contact us by email.

Common Requests

• Help signing in or confirming an account.
• Questions about Base or Plus web plans, the five-day Base trial, or supported app-store and legacy Sovereign access.
• Issues with session generation, audio playback, or notifications.
• Privacy requests, export requests, or account deletion.

Membership and Billing

Open Membership in Paradigm Web to review your access and trial end date. Eligible new accounts created after the trial rollout receive five days of Base access: 120 hours from the server-recorded account creation time, with up to one new solo ritual every 24 hours after onboarding. No card is required and no automatic charge occurs; a paid subscription is a separate purchase.

New website subscriptions offer Base and Plus monthly plans when web checkout is available. Use Manage web subscription in Membership to open Stripe's billing portal. Manage an app-store subscription in the store where you purchased it. Supported app-store and legacy Sovereign memberships remain recognized. Contact the support email above for billing or access questions.

Safety Note

Paradigm is not crisis support. If you are in immediate danger or feel unable to stay safe, contact local emergency services or a trusted person near you.